Frequently Asked Questions


Q: When should I buy my wedding gown?
A:  6-12 months before your wedding date is ideal to ensure a stress free timeline. If you are on a shorter timeline we have an off the rack section and rush and stock options available.

Q: What should I bring?
A: If you are wearing specific jewelry, accessories, shoes, etc that you already have please bring them to your appointment. Our gowns are high quality with built in bra cups and bras are typically not needed while trying them on. If you are planning on wearing shapewear or specific undergarments that will change the way the gown fits please bring those.

Q: What if a sample is not in my size?
A: We have tricks and tools to show you how that gown would look in your best size!

Q: Will I need alterations?
A: Most brides and bridesmaids need alterations. We take your measurements and order your best size based on the size chart and arrange in house alterations when your gown arrives.

Q: Do you require an appointment?
A: Appointments are required for weekends. Walk-ins can be accommodated during the week based on availability. We work one on one with customers and an available stylist is required to try on gowns.

Q: How many people can I bring to my appointment?
A: Less is more! To ensure the success of your appointment please limit your appointment to the loved ones needed to make your decision. This is your day and we want it as stress free as possible! Too many opinions can break an experience. Space is limited and up to 6 guests per appointment are welcome on weekends.

Q: How long are appointments?
A: Our bridal and bridesmaid appointments are approximately 75 minutes. If you need additional time please book a weekday appointment.

Q: Do you offer a payment plan?
A: We have a few different options that make paying for your gown easy and affordable!

Q: Can I bring drinks and snacks?
A: We provide a champagne toast when you say yes to the dress. You are welcome to bring your own champagne or cider to enjoy responsibly during your appointment. Please do not bring food into the store due to the delicacy of our gowns.

Q: Are children allowed?
A: Well behaved children are welcome. Please do not give children snacks in the store and keep them seated so all brides can enjoy their experience.

Q: Do you have parking?
A: YES! We have a free parking lot right in front of our building. Please be aware that our parking lot has a 2 hour time limit and is monitored by the management company for walk offs and over 2 hours.

Q: Can I take photos?
A: Yes. We recommend only taking photos of your favorites.

Q: Can you ship my gown?
A: Of course! The customer covers the cost of shipping. All orders are shipped with insurance and signature required.

Q: What is your price range?
A: Our prices range from $1,000-4,000 before tax and alterations. Most of our gowns fall between $1,000-2,000. Most of our off the rack gowns are under $1,000. Our bridesmaid gowns are between $200-300. Our special occasion gowns are $100-400.

Q: What is a sample sale?
A: A sample sale consists of gowns that are pulled off the floor and sold at a discount of 30-80% off!

Q: What is trunk show?
A: A trunk show is a special event where we host a collection of gowns that we don’t usually have in store. Sometimes these gowns are being tested and are not yet released! Trunk shows usually have a discount of 10-15% off!